LIFE CYCLE SERVICE

 
 
In addition to their full suite of underground mining equipment, GHH Mining Machines offers an extensive range of after sales and service support in the form of their Life Cycle Service Programme. This overall solution offering ensures the cost-effective and efficient operation of their world class machinery and the collaborative partnership for mechanised mining solutions that the company has made its focus over decades in the industry.

SPARES & SERVICE

GHH Mining Machines offers a comprehensive inventory of imported, as well as locally sourced and manufactured genuine parts. Spares stocked are quality assured and carry superior industry warranties in order to guarantee a higher standard of prolonged technical efficiency, equipment reliability and availability. The Life Cycle Service Programme not only supplies the spare parts themselves, but offers tailor-made supply agreements; consignment stock and stock management systems; service exchange programmes and remanufactured parts.

A dedicated team specialises in the supply and servicing of the spares aspect of the business, available to discuss and establish spares supply programmes, stock management and technical advice, that provide the best combination of service and spares supply for the customer.

REFURBISH & REBUILD

Headquartered in Gauteng, the specialised workshops and manufacturing facilities for GHH Mining Machines provide machine repair, refurbishment and remanufacture programmes. This enables the company to offer their customers cost effective life cycle extensions on both components and complete machines, as well as implementation of upgrades and updated technology offerings on equipment during the rebuild process. In addition, the full remanufactured machines carry a ‘new-machine’ warranty after rebuild at the company’s facilities, allowing the customer to benefit from extensively increased asset life and value.

COMPONENT REPAIRS

In addition to the full machine remanufacture programme available at GHH Mining Machines, all major components can also be refurbished and repaired in their dedicated component repair workshops. A specialised team of skilled professionals are exclusively committed to the component business of the company, providing efficient and cost-effective turn-around of machine components. In addition to this technical offering, working with the Life Cycle Service Team, components can be efficiently replaced and repaired as part of a service exchange programme, with components also carrying relevant warranties.

TECHNICAL & OPERATOR TRAINING

GHHMM has dedicated substantial resources to the development and expansion of its Training offering in recent years and now boasts a team of professionals geared up to facilitate training of both technical and operating trainees within their training facilities as well as on site.
With accreditation and recognition locally and outside of South Africa, GHH Mining Machines’ Training Team offer world-class skills and knowledge development for the improvement of operation and servicing of their underground mining equipment.

FIELD SERVICE SUPPORT

GHHMM is proud to have a team of dedicated, skilled Field Service Representatives who are trained to offer a wide variety of on-site, technical services. The team covers company branches and mine sites across sub-Saharan Africa in a variety of customer-specific service arrangements from service and maintenance supervision and assistance to 24hr emergency call-outs.

MODIFICATION & CHANGE MANAGEMENT

As part of the company’s focus to offer comprehensive solutions within the underground mechanised mine, GHHMM provides the opportunities for customers to participate in modification and change management programmes; wherein unique, tailor-made solutions are engineered for both equipment and after-sales service and support optimisation.

GHHMM draws, not only, on the vast knowledge, skills and experience of its own professionals, but also has access to a team of international experts with whom the company enjoys technology partnerships. Applying broad experience and product expertise, the collaboration offers a wealth of options for solution-finding within the African Mining arena.

SERVICE & MAINTENANCE CONTRACTS

Providing skilled professionals, GHHMM manages the full service and maintenance of equipment on site. Offering a wide range of options for tailor-made customer solutions including, but not limited to, on-site technical, operator and supervision personnel; training assessments and development programmes; parts stock management systems and equipment trials and operation